Towing Company

Best Towing Company Practices

What Makes A Great Towing Company?

At some point in your life your car is going to break down on you, or need towing service. When this happens you are also going to need a reliable towing company.  So here are a few quick tips to find the best towing company available. We hope that by the end of the article you have a better understanding of towing companies as well as what to expect out of the very best companies.

Highly  Reviewed Towing Company

If you have a friend of a friend who owns a towing company that you can trust then give them a call.  Your second best bet is to hop onto google and search for one. If you know the part of town you are in your search phrase should include that location. For example best towing company in Phoenix would be a great search phrase to find a tow truck in Phoenix. If you are not familiar with the exact area you can always try towing service near me. The google three pack should pull up and you can choose from the highest rated towing companies close to you. Click here to see our latest 5 star reviews.

Courteous  Dispatch

When calling for towing, the dispatcher sets the tone for the rest of the service. The dispatcher should be helpful, communicate clearly, and provide you with a transparent towing service price, as well as an honest time frame for pick up. The best companies now offer live, up to date tracking of where your tow truck is and what is his realistic eta. We use a cloud based software  that is very similar to Uber or Lyft.

 

Transparent Pricing

Transparent pricing takes honesty from both the towing company and the customer. In order to give you the exact price it is important for dispatch to ask you some important questions. These questions include your pick up and drop off locations, the type of car, and the condition of the car. While most dispatchers are trained to ask all of the right questions sometimes there are circumstances that are unforeseen. So make sure to let the towing company dispatch know about any additional information needed to complete the call. Check out this link to our article about towing rates.

 

Timely Service

The best towing companies are HONEST. Honest about pricing and honest about the estimated arrival time. Generally speaking at 15-30 minute window is best to give the company. Imagine the driver has your car on his deck, Im sure you would not want him rushing to unload your car so he can get to the next client on time. Tow truck drivers are trained to work hard and fast, but sometimes traffic and extenuating circumstances can cause a delay. Patience is always appreciated.

 

Safe Towing Practices

Finally the best companies always put safety first.  There are a few things that you can do to ensure that the tow is completed quickly and safely. First, always listen to the driver. Drivers are taught to scan the scene of any hazards and to develop a plan to property secure the vehicle. Do NOT run toward the truck to talk to the driver, he or she will exit the tow truck when they are ready. Second, when exiting your vehicle make sure that your vehicle is in park, and the parking brake is on. The tow truck driver will place your car into neutral if necessary. Third, watch your step while entering the tow truck. Many of the tow trucks are very large and can be difficult to enter, so be careful when you enter the truck. Finally Buckle up, and do not exit the vehicle unless directed to by the driver.

Accountability 

Towing companies are not perfect. Sometimes mistakes are made and accidents happen. The most common of these are minor dents, or dings. A good tow truck driver will complete a pre-tow inspection of your vehicle. They will note any prior damage and take pictures of that damage. If you need to make a claim ask to speak to a manager about resolution. Most of the time the company will just want to pay out of pocket and not involve insurance. Rising insurance prices associated with losses continue to effect the ever rising cost of towing service.

Be Prepared 

Finding the very best of any service can often take time. Unfortunately when you are broke down time is of the essence. Because of this, it is important to do your research BEFORE you have a need to call for towing service. This idea holds true for mechanics, and body shops. Another tip is to write the name, phone number, and addresses down of these shops. In the event that your cellphone dies you are still able to access the vital information you may need.

Towing Company In Phoenix 

We hope that you know have a better understanding about towing companies, what makes them great, how to find them. There are many options for towing companies in phoenix, but we pride ourselves on being one of the best. Please give us a call for any types of towing service you might need. We provide towing service in Phoenix, Tempe, Scottsdale, Mesa, Glendale, Avondale, Chandler, and other surround areas. Our professional, and courteous tow truck drivers and clean tow trucks are always standing by when your in need. Click here for a free towing quote in Phoenix.